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Privacy Policy


Protecting your privacy is important to ISSEL. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the ISSEL Customer Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.

Why we collect personal information

ISSEL collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, we use your personal information to keep you up to date on the latest product announcements, software updates, special offers and other information we think you’d like to hear about. From time to time, we may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction and develop better products.

How we collect personal information

We collect information about you in several ways. For example, we might ask for your contact information when you correspond with us, call us to make a purchase or request service, register to attend a seminar, or participate in an online survey. In addition, when you register a new ISSEL product, sign up for ISSEL Internet services, or ask to be included in an email mailing list, we collect and store the information you provide in a secure database.

When we disclose personal information

Because ISSEL works with software manufacturers and service providers in many countries, your personal information may be shared with other companies as part of the sales or services process. ISSEL may provide information to a third party software developer as part of account management routines.

ISSEL works with other companies that help us provide ISSEL products and services to you, and we may provide your personal information to these companies. For example, we give shipping companies this information so they can deliver your products efficiently. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with ISSEL’s policies.

At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.

How we protect your personal information

ISSEL safeguards the security of the data you send us with physical, electronic and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

Access to your personal information

You may always have access to the information we have about you. To review and update your personal contact information, please email us at privacy@issel.co.uk

Collecting other personal information

When you browse ISSEL’s web site, you are able to do so anonymously. Generally, we don’t collect personal information when you browse - not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.

Like many web sites, the ISSEL web site uses “cookie” technology. When you first connect to our site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you, except perhaps your first name so we can welcome you on your next visit. Cookies help us understand which parts of our web sites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better.

In some of our emails to you, we use a “click-through URL”. When you click one of these URLs, you pass through our web server before arriving at the web site that is your destination. We track click-throughs to help us determine your interest in particular topics and measure the effectiveness of our customer communications.

Our company-wide commitment to privacy

To make sure your personal information remains confidential, we communicate these privacy guidelines to every ISSEL employee.

ISSEL does not knowingly solicit personal information from children or send them requests for personal information.

ISSEL’s Web site contains links to other sites. ISSEL may share your personal information with those web sites as part of the sales process and but we are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.

The ISSEL Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.


Last updated 16 October 2014.


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