TRACK 1
Performance management – Get started
- I’m new to performance management and would like to find out more about how it works and its benefits.
- I would like to understand how performance management could help my organisation.
- My organisation needs to either develop new or refine goals that are meaningful to everyone.
- I am a performance management advocate and looking to really convince my boss.
- I have got the job of understanding how we can meet the various performance mandates.
White papers
The alignment-focused organization: Bridging the gulf between strategy and execution Author: SAP BusinessObjects
Demystifying Performance Management Author: Pilot Software
How to jump start your Performance Management project Author: Pilot Software
The 7 Key Benefits of using a Balanced Scorecard Author: Bernard Marr
The management imperative at midsize companies: How to use strategy and Performance Management as competitive weapons Author: Mark Friedman, president of Real Time Strategy
Performance Management for contact centres Author: Pilot Software
Performance Management overview Author: Greg Winston for Clear Analytics
Articles and analysis
A how-to guide for the service improvement initiative by Treasury Board of Canada Secretariat
Love your “Dogs” by Harry Quarls, Thomas Pernsteiner, and Kasturi Rangan
Recommended Performance Management features checklist by ISSEL
Performance Management glossary by Pilot Software
The process of Performance Management Implementation at Stirling Council Waste Management by UMS
Tel: +44 (0)870 166 2435, Fax: +44 (0)870 054 8795, Email: info@issel.co.uk
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